Frequently Asked Questions

  • We understand life can happen, so we try to help you get all of your classes in each term. You can do a make-up class at a different time slot.

    There are a few extra spots in each class for students to do a make-up class. But the availability of those depends on how many make-up students show up & how many people come to their regular class. It’s best to come a little early to secure your spot as it is subject to availability. 

    Unfortunately we cannot guarentee you will be able to do the make-up class you want. There is no need to let us know if you cannot attend your regular class. If paying via direct debit & you need to pause your subscription please see HOW DO I PAUSE CLASSES below.

  • If you can attend a make-up class at a different time during that same week, you will receive the same teaching.

    Unfortunately if you miss attending a class in that week we can't repeat the teaching. You will be able to double up on a following weeks tuition to make up for your missed class however. We cannot guarantee you will be able to attend the make-up class you want. You night need to try a few options depending on who does / doesn't show up for their regular class and who else wants to attend a make-up.

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • DIRECT DEBIT PAYMENTS - if you pay via direct debit you can pause your subscription. Please see the 'What are the subscription rules' question for more info.

    UPFRONT PAYMENTS - If you pay upfront you are able to attend makeup classes subject to availability. If you want the option of pausing and are paying in advance please let us know you would like to switch to direct debit.

  • Sometimes a direct debit may fail due to insufficient funds or a bank issue. If this happens we will re-try the failed debit the following week (Tuesday).

  • Please read the SUBSCRIPTION RULES below. For those on Fortnightly Direct Debit, the form to request a pause is here. If you pay upfront you are unable to pause your subscription.

    • ART CLASS ENROLMENT IS ON AN ONGOING SUBSCRIPTION BASIS.
    • STUDENTS MAY CANCEL ANYTIME VIA EMAIL, AFTER THEIR FIRST PAYMENT. SEE CANCELLATION FORM HERE.
    • IF PAYING VIA DIRECT DEBIT, PAYMENTS ARE TAKEN FROM YOUR NOMINATED BANK ACCOUNTS EACH TUESDAY FORTNIGHT (eg. Week 1,3,5 etc)
    • FORTNIGHTLY DEBITS WILL COMMENCE ON THE FIRST WEEK OF THE CLASS START DATE. (eg. payment for the fortnight ahead)
    • IF PAYING VIA DIRECT DEBIT, SUBSCRIPTIONS CAN BE PUT ON PAUSE FOR UP TO 4 WEEKS AT A TIME. SEE PAUSE REQUEST FORM HERE.
    • SUBSCRIPTIONS BEING PUT ON PAUSE MUST BE IN FORTNIGHTLY AMOUNTS. (eg. 2 weeks, 4 weeks)
    • STUDENTS CAN PAUSE FOR A MAXIMUM OF 10 WEEKS PER YEAR. ANYTHING MORE WILL BE CONSIDERED A CANCELLATION. 
    • STUDENTS ARE ONLY ALLOWED 1 PAUSE PER TERM.
    • ALL CANCELLATIONS / PAUSING OF SUBSCRIPTIONS MUST BE NOTIFIED VIA EMAIL, 1 WEEK PRIOR TO THE FORTNIGHTLY BILLING PERIOD.
    • REFUNDS WONT BE GIVEN FOR LATE PAUSES & STUDENTS CANNOT ATTEND CLASSES WHEN THEIR SUBSCRIPTION IS PAUSED (including make-up classes)
    • MAKEUP CLASSES CAN BE USED FOR MISSED CLASSES WITHIN THAT PARTICULAR TERM.
    • ALL SUBSCRIPTION PAYMENTS WILL AUTOMATICALLY BE PUT ON HOLD DURING THE SCHOOL HOLIDAYS. 
    • THERE IS NO NEED TO RE-ENROL EACH TERM. STUDENTS ENROLMENTS WILL CONTINUE UNTIL WE RECEIVE NOTIFICATION OF CANCELLATION.

  • If you are a current student, please fill in the form attached here to cancel your classes.

  • Is the class you're currently in not working? If your work changes or kids sport days move, get in touch and let us know you are needing to move your classes around. We are able to take note of your request and either do an immediate swap, or if the class you're wanting is full, we will make a note to do the swap when we are able to. You can find the class swap request form here.

  • Our classes run on an ongoing basis, in 10 week blocks (same as the school term) and we break for the school holidays. Students choose a class time that's the same each week and attend until their subscription is cancelled. The regular adult/high school classes run for 2 hours, studio classes run for 2.5hrs, kids classes run for 1.5hrs. During the 10 weeks we run through various drawing & painting mediums designed at giving you a broad experience of fine art.

  • All supplies are provided for the classes (except some supplies for studio students). We recommend bringing a journal or folio to keep your artwork in for the adults/high schoolers. We have a recommended journal suitable for the classes which is an A3 Winsor & Newton 200gsm Heavyweight Spiral bound journal, however if you have something suitable from home you can bring that in. Art is an investment so we believe its great to be able to look back on the work that you’ve made. 

  • We take complete beginners to practicing artists and everyone in between. We can cater our classes to your ability level depending on how much you want to challenge yourself and your experience. We believe art is a learnable skill rather than a “gift” some people have & others don’t, so all are welcome! It’s your responsibility as the student to communicate with your teachers how you’re going with your learning & what you’re wanting to get out of it. 

  • No we don’t currently offer trial classes. If you sign up to our classes & find after the first class that you’re not suited to them, you may cancel your subscription. Your account will have been debited for 2 classes.

  • We don't offer casual classes. If you’re interested in more 1 off classes we run regular medium specific workshops. Check out our workshops page here

  • You don't need to enrol at the start of the year, the beginning of each term is fine and we can even accept new students throughout the Term subject to what we are doing. We always come back to the foundations of fine art at the beginning of each term. 

  • Yes! Our fabulous teacher run regular workshops throughout the year for adults, teen and kids . There are medium specific, subject specific, beginner friendly and workshops for experienced artists. See the current workshop calendar here

  • Yes we run sip & spills, drawing workshops, team building activities and more. These events can facilitate small groups or up to groups of 36.

    Email Lauren at lauren@artschoolco.com to chat about options for your private group booking.

  • Essentially no, best thing to do it to get on our waitlist & we’ll let you know when a position becomes available in the particular class you are interested in. Until then you aren’t able to reserve a spot.

    Join the waitlist here.

    If you've been on the waitlist for a while (9+months) and you haven't heard from us email us at hello@artschoolco.com to check in.

  • Add your email to our waitlist we will be in touch when a position becomes available. We appreciate your patience as we try enrol.

    Get on the waitlist here

  • It changes term to term. But over a year we will cover, graphite, charcoal, colour pencil, biro, conte, ink, pastels, watercolour, acrylic, gouache, oils.

  • Essentially, no. The classes are designed to push artists & encourage them to try lots of mediums. If you enjoy a particular medium you can opt to do an extra week on it. Just always communicate with your teachers your goals for the class & your learning. 

    If you're just wanting to learn one medium we recommend enrolling in a workshop that specialises in that medium. See workshops here

  • Yes! (But it depends) You can get your classes subsidised by the NDIS if you have the right funding. We do not facilitate the organising of the funding, it must be self managed or done by a third party. Send us an email for further information. Get in contact here

  • No not currently. We try to keep the pricing of our classes as low & reasonable as possible so we are unable to give out discounts.